SylverStyle Digital Limited respects your personal information. This Privacy Policy explains how we collect it, how we use it, and how we protect it. We encourage you to read it with care so you understand your rights and our responsibilities.
1. About Us
SylverStyle Digital Limited
Plot 121, Bonaventure, Makeni, Lusaka
Telephone: +260 777 386 084
Email: info@sylverstyle.com
We provide digital services to individuals and businesses. When you interact with our website, products, or support channels, you trust us with your information. We take that trust seriously.
2. Information We Collect
We may collect the following types of information.
a. Information you provide
This may include your name, email address, phone number, payment details, or any other information you share when you contact us, place an order, request support, or subscribe to updates.
b. Information collected automatically
When you visit our website, some technical details may be collected such as your IP address, browser type, device information, and pages you access. This helps us understand how our site is used and how it can be improved.
c. Information from transactions
If you purchase our services, we may collect billing details and payment confirmations. We do not store full card information.
3. How We Use Your Information
We use your information for purposes such as:
- Providing products and services you request
- Processing payments
- Offering customer support
- Improving our website and service quality
- Sending notices related to your account
- Meeting legal and regulatory requirements
We only use your information within the limits of the law.
4. Sharing Your Information
We do not sell your information. We may share it only in the following cases:
- With trusted service providers who help us operate, as long as they protect your information
- When required by law, court order, or government request
- To prevent fraud, abuse, or security threats
- To complete a transaction that you authorize
Any party receiving information from us must protect it and use it only for the purpose given.
5. Data Security
We use reasonable technical and administrative measures to protect your information from loss, misuse, or unauthorized access. No system is perfect, but we take steps to reduce risk and safeguard your data as far as possible.
6. Your Rights
You may contact us at any time if you wish to:
- Access your personal information
- Correct inaccurate details
- Request deletion of your information, where allowed by law
- Ask how your information is being used
We will respond within a reasonable time.
7. Cookies and Tracking Tools
Our website may use cookies to improve user experience and understand site activity. You can adjust your browser settings to limit or block cookies if you prefer.
8. Data Retention
We keep your information only as long as necessary for the purposes explained in this policy or as required by law. When information is no longer needed, we take steps to remove it safely.
9. Children’s Privacy
Our services are not intended for use by children. We do not knowingly collect information from anyone under the age of 18. If we learn that we have such information, we will remove it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When changes occur, we will post the new version on our website. Continued use of our services after changes means you accept the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or want to exercise your rights, please reach out through:
SylverStyle Digital Limited
Plot 121, Bonaventure, Makeni, Lusaka
Telephone: +260 777 386 084
Email: info@sylverstyle.com