Thank you for choosing SylverStyle Digital Limited. We work hard to make sure every digital product is delivered in full and in working condition. Because digital items cannot be returned once they are accessed or downloaded, our refund rules are strict. This helps us prevent misuse and protect the quality of our services.
1. Digital Products Are Non-Refundable
All sales of digital products are final.
Once a product is delivered, downloaded, accessed, or activated, we cannot issue a refund. This applies to all software, templates, files, licenses, and any digital item purchased from us.
Why do we do this? Once a digital product reaches you, it cannot be taken back. There is no way to prove it was not copied, stored, or used. This is why refunds are not offered after delivery.
2. Exceptions Are Rare
Refunds may only be considered if:
- You purchased a product by mistake and you contact us before the product is delivered.
- The file is completely unusable and we cannot fix it after repeated attempts.
- The wrong product was delivered due to a system error.
Even in these cases, we will first try to replace or repair the product. A refund is a last option and only applies if the issue cannot be solved.
3. What Does Not Qualify for a Refund
A refund will not be given for reasons such as:
- Change of mind
- Lack of technical knowledge
- Product not meeting personal expectations
- Incorrect purchase after download or delivery
- Inability to use the product due to device limitations
- Claiming non-delivery when the system shows successful delivery
If the product is delivered to the email, phone number, or account you provided during checkout, the sale is considered complete.
4. Delivery Issues
If you did not receive your product, contact us within 48 hours with your order number. We will resend the item after verifying your purchase. Requests sent after long delays may not be accepted.
5. Fraud Prevention
We take fraud seriously. Any attempt to access a product and request a refund will be denied. We may block accounts involved in suspicious activity for the safety of all our users.
6. Support
If you have trouble using your digital product, we are happy to assist. Our support team can help with:
- File access
- Basic usage guidance
- Re-sending files
- Replacement of corrupted downloads
We encourage you to reach out first, as most issues can be fixed quickly.
7. Contact Us
If you have questions about this Refund Policy or need help with your order, reach us at:
SylverStyle Digital Limited
Plot 121, Bonaventure, Makeni, Lusaka
Telephone: +260 777 386 084
Email: info@sylverstyle.com